Expert Auto Parts Returns Policy .
Items modified or taken apart for testing will not be available for return. Items returned that are not the original part shipped will not be refunded. PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. Items returned that are not in the original condition shipped (excluding items damaged in shipping and verified by a Expert Auto Parts representative) will not be refunded.
All Problems must be inWriting via Mail, E-mail OR Fax to verify a problem with a particular part or installation.
If you receive a damaged part or an incorrect part please notify our customer service department.Do not send the part back before receiving a RMA(Return merchandise authorization). Returning the part is the responsibility of the customer and Expert Auto Parts must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA(Return merchandise authorization). The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA(Return merchandise authorization). Items returned to Expert Auto Parts will be forwarded to the correct address listed on the RMA(Return merchandise authorization) instructions, at the customer’s expense. Once the item is returned we will gladly issue a full refund on the original purchase price or send a replacement part. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued once the returned part has been verified and inspected.
We stand behind our warranties and strive to make it easy when purchasing a used auto part.